Training spots are limited, and each session requires coaching time, planning, and track preparation. This policy explains how cancellations, weather changes, and training credits are handled.
At least 48 hours before training: If you cancel or request to reschedule at least 48 hours before your scheduled start time, your payment will remain available toward future training. We can help move your booking or issue a training credit.
Less than 48 hours before training: Rider cancellations and rescheduling requests are not eligible for a refund or credit.
No-shows: Riders who miss their session without an eligible cancellation will not receive a refund or credit.
The notice period is measured from the scheduled start time at the training location. For example, a Saturday session starting at noon must be canceled by Thursday at noon to qualify.
To cancel or request a change, email info@euphoriamx.com or text 262-949-9820. Include the rider’s name and session date. You may also use a cancellation option provided in your booking confirmation, if available.
For email or text requests, eligibility is based on when we receive your message, even if we respond later. Social media comments and direct messages are not accepted as cancellation notice.
Motocross is an outdoor sport, and conditions can change. Light rain, wet dirt, ruts, or a rain forecast do not automatically mean training is canceled.
Euphoria MX determines whether conditions are appropriate for the scheduled session and rider group. Heavy rain, lightning, flooding, severe weather, or unsafe track conditions may require us to delay, reschedule, shorten, or cancel training.
If training proceeds as scheduled and you choose not to attend, the standard rider cancellation policy applies.
If Euphoria MX cancels your session because of weather or unsafe track conditions, you will receive a unique, single-use coupon equal to the amount actually paid for the canceled training.
For example:
If you paid $100, your credit will be $100.
If you paid $150, your credit will be $150.
If a promotional discount reduced your payment, your credit will equal the reduced amount you paid.
Weather credits never expire. They are issued toward future Euphoria MX training rather than refunded to your original payment method.
Credits are based on payments received. An unpaid reservation does not generate a monetary credit.
If multiple riders were included in one booking, we will identify each rider’s credited amount when issuing the credit.
Your credit code and its value will be sent to the booking contact’s email address.
Enter your code in the coupon field when booking future training at euphoriamx.com.
Each code can be redeemed once.
If the new booking costs more than your credit, you pay the difference.
If the new booking costs less than your credit, contact us before booking so we can arrange the booking and preserve any remaining credit. A single-use code does not function as a reusable account balance.
Credits apply to Euphoria MX training, not merchandise or purchases from another business.
Credits do not reserve a spot. You must complete a new booking and receive confirmation.
Future bookings remain subject to availability, current pricing, and the class’s rider requirements.
Keep your code private. Credits are intended for the rider whose booking was canceled. Contact us before transferring a credit to another rider.
If a code does not work, contact us before paying so we can assist.
You will not lose your eligible credit simply because your replacement session is also canceled by Euphoria MX.
We will restore or replace the training credit applied to that booking and include any additional amount paid for the canceled session. Promotional discounts do not create additional credit value.
The same process applies when you cancel a credit booking with at least 48 hours’ notice. Cancellations with less than 48 hours’ notice and no-shows forfeit the credit applied to that booking.
Replacement codes are handled by Euphoria MX. Do not assume a previously redeemed code will automatically become usable again.
We may adjust a session’s start time or date to improve conditions or allow safe track preparation.
If Euphoria MX changes your confirmed session’s date or start time and you cannot attend the revised schedule, contact us before the revised session begins. We will arrange a training credit instead. The standard 48-hour restriction does not apply to a change initiated by Euphoria MX.
A temporary weather pause during training is handled under the section below.
If weather temporarily interrupts training, we may pause and resume when conditions allow.
If Euphoria MX ends the session early and cannot provide the remaining scheduled training, we will issue a prorated credit for the portion not provided. This is calculated using the amount paid and the proportion of scheduled training time lost.
Training includes demonstrations, coaching, feedback, riding rotations, and planned breaks. Credit is not calculated solely from individual riding time.
If the full scheduled training is provided, a temporary pause does not generate a credit.
Please arrive with a properly maintained motorcycle, required protective gear, and enough time to prepare.
Late arrival, leaving early, motorcycle problems, transportation issues, illness, injury, or choosing not to continue do not automatically qualify for a refund or credit. Please contact us as soon as an issue arises. Any exception must be approved directly by Euphoria MX.
We will send cancellation and schedule updates to the contact information provided with your booking. Please keep your email address and phone number accurate and check your email, including spam folders, before traveling.
Text updates may also be sent when available. Website and social media updates provide additional information.
If conditions are uncertain and you have not received an update, contact us before leaving.
This policy applies to Euphoria MX training bookings. Existing bookings and previously issued credits retain the terms promised when they were purchased or issued.
Questions?
info@euphoriamx.com
262-949-9820
euphoriamx.com
